Erich Stolz

Building on a very successful International Management career in several corporations, Erich has concentrated on helping companies to provide the foundation to grow, turning around or restructure.  Read more...

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Managers in general, have an arsenal of techniques and technologies at their fingertip, capable of improving many parts of any business's operation.  However, what is lacking even in today's executive suites, is the ability to drastically change the attitude or even improve the behavioral style of their employees.
Achieving superior performance is not charisma or style. To achieve superior performance at each employee level means change of attitudes and behavioral style. To bring an admirable change of attitude and behavioral style requires only a handful of effective techniques. Focusing on the emotional energy and emotional needs of others and inspiring them toward greater endeavors is the foundation of improving one's attitude and behavioral style. If there is one challenge that millions of executives and managers share is the consistent stimulation of excitement, enthusiasm, and dedication in those whose responsibility it is to get the job done. Forceful acts and strong words are just as useless, if not devastating, as fancy speeches of all sorts.
Maslow's theory of motivational effectiveness reveals numerous of excellent examples with unsurpassed success in thousands of companies around the world. It is herein where the key for improving the attitude of an employee can be found. The levels of motivational hierarchy consists only of five steps. It sounds modest and yet it encompasses the entire arena of human behavior and attitude. The five levels consist of:
* Security
* Belonging
* Recognition
* Quality of Work
* Self-Actualization
Improving an employee's attitude is probably the most important act a manager can do to make the employee and the company achieve the highest possible level of success.  It is the challenge to seek the specific level of motivational needs at which the employee is currently walking on. It never seems to be constant. Our needs change, sometimes daily, depending upon many circumstances we all face every day. To improve the attitude of an employee also requires a good knowledge and skill of basic human psychology.
How to deal with the difference in people is a basic requirement for any supervisor and manager with personnel responsibilities. We need to understand the principles of communicating with different personalities. Experts tell us that people can be generally classified into four major categories:
supporting, indirect, slow and easy, relies on close relationships, depends on conformity, hates pushy and aggressive behavior, is slow to take actions and slow in making decisions, is agreeable, is patient and likes cozy surroundings.
relies on socializing and is talkative, spontaneous, operates on intuition, has good persuasive skills, is always enthusiastic and exaggerates most of the time, depends on playfulness and is always friendly and ready to "party".
self-contained, serious, orderly, complies with authority, likes organization and structures, dislikes involvement, is slow and very cautious, is time-disciplined, works alone and mythologically and dislikes making decisions, likes processes and systems, heavily depends on being correct and precise.
fast track, result oriented, direct and likes being in control, causes actions and results, dislikes slow-pace, is impatient, strives to be a winner and to be on top of organizations, precise thinker, hates wasting time, questions any status quo, makes decisive decisions, needs maximum freedom.
Experts inform us also that the combination between the four different types of personality traits with the hierarchical level of motivation will give managers and supervisors an excellent foundation of how to influence behavior and attitude.
The best corporate system and business methods become virtually fruitless if employees will not be influenced toward a better and more positive attitude. The root to success can only be found in people, not systems or procedures. If management fails to influence behavior and attitude in employees, failure in changing the course of a company will be certain.
A positive attitude means never saying "That's not my job" or "I don't think I can do that" without even trying.  It means always accepting new challenges and always having dignity and pride in one's work. Our employees and indeed our entire company accomplishes more now than they thought possible with the aid of a positive attitude regarding themselves and those around them.   
Most employees try to constantly motivate themselves to keep a positive attitude.  Of course, it takes a certain level of intensity and energy to always look on the positive side of things.  However, without at least some positive reinforcement from supervisors and managers even some highly self-motivated employees will experience a sluggishness in their attitude. Our managers must recognize such temporary behavior and influence the employees to higher levels again.
One of the greatest effects of a positive attitude towards a person's work is that this attitude tends to help motivate and inspire co-workers, subordinates, supervisors, managers and customers.  People can sense a good attitude in a person's tone of voice, by what they say, and by how they say it.  A person who never quits when the "chips are down" can do wonders for themselves and for their surrounding peers to grow equally strong.
There is not limit to how much the individual employee can grow by improving his or her attitude. A little help and influence from supervisors and managers will pave the right groundwork for an improved attitude.



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